The first thing you want to know about the client is the name of their company, address, and what it does. It is crucial to keep in mind that this should be an open-ended question, and they can explain what products or services the company sells in detail. If the onboarding process is online, provide the client with an opportunity to type the answer rather than choose from a list. Including this question on your new bookkeeping client checklist can help you understand their debt situation and provide the guidance they need to improve it. This accounting client question is necessary when building an understanding of their business landscape.
- You get clients up to speed faster, show off your organizational skills, and save mental space for the work clients hired you to do.
- Some standardization will save you valuable time with onboarding and allow you to get up and running with a new client immediately.
- This accounting client onboarding checklist template can help you devise an effective process.
- It’s still important to keep fostering trust throughout the entire engagement.
- If you are bundling the cost of their software into your fees, you can set up their account so they’re ready to go and then invite them from your Accountant Hub.
In addition to setting expectations around response times, it helps to establish communication channels right from the start. Going digital with the onboarding process simplifies the process and makes it straightforward for your potential clients. If your new client already uses one, it’s best to know the particular system. For example, if they use QuickBooks, you must inquire whether it’s the desktop or QuickBooks online version. They know whether they want to expand into new territories, launch new products or services, downsize, or perhaps a merger or acquisition is in the works. Possibilities like these allow your firm to act as a financial advisor rather than just a bookkeeper.
Are You Expanding or Downsizing the Business?
However, the onboarding process can be easier after creating a bookkeeping client onboarding questionnaire that guides you on what to ask. Remember, the questions can help you solve a problem or meet the client’s expectations. It helps you and the client determine first steps and what information is needed for the engagement. It gives you a process that you can always follow to be consistent, and it helps you onboard clients more efficiently. A good checklist will also give the client a positive first impression of working with you. The good thing about an onboarding process is that it can change and grow over time, especially if you notice recurring questions or concerns that new clients should already be aware of.
- Creating a special folder, channel, or label for the new client in your inbox or chat app helps you stay organized.
- For example, you likely have your own accounting or invoice software to manage, but you might need to work within your client’s payment platform of choice.
- The problem with these is that many require your clients to create an account, which adds barriers for them to upload content.
- After completing the 4-hour FreshBooks Collaborative Accounting certification, you’ll get access to all the resources mentioned here to share with your team and your clients.
Please know our understanding of it is constantly changing, and you cannot and should not rely upon us for legal, financial, or accounting advice. You can automate steps like training schedules and meeting reminders to speed up some aspects of the process. However, it’s best to add a personal touch and deal with clients face-to-face if you want to develop a strong relationship. The process of client onboarding for an accounting firm is important for many reasons. It creates a strong connection with the client, helps them understand the services offered, allows you to get an understanding of their business and fosters trust in the firm. For bookkeepers, an onboarding process can help ensure that clients are properly trained and oriented, improving their work quality and effectiveness.
Pointing out their lack of knowledge can ultimately serve to make your firm even more valuable. As a result, your accounting firm might miss deadlines, which isn’t a good performance indicator. As a result, you may miss having received essential documents and ask your client for them again. You need to gather all this documentation to verify the payment of previous invoices and identify any invoices that need to be cleared in the next accounting cycle. You need to ask your client to allow you access to the firm’s inventory records.
Quarterly Bookkeeping Tasks
Show everything that you will need from the client, but ask for that information incrementally. Set deadlines for the next pieces of information required, and celebrate when they are met. Be clear with what happens if they aren’t met in terms of delays, additional costs, etc.
Do you have inventory?
You’ll need to have a handle on their accounts payable and receivable, so you can work with their account and bank statements to ultimately help their small business flourish. Asking open-ended questions can get potential clients thinking about the challenges and opportunities they face. Easy-to-use accounting software like Jetpack Workflow can significantly simplify your accounting firm’s operations. This way, you can get a better picture of how previous accounting systems handled inventory and how your accounting firm should now go about it.
Is it data entry, billing customers, recording payments, reconciliations, or payroll management? Keep in mind that while a client might be looking for bookkeeping services, they may also need other accounting services. Are you ready to streamline your accounting processes to provide a better experience for your a guide to schedule k clients? This powerful accounting software allows you to monitor and analyze your clients’ financial transactions, account balances, and reports as they happen. Start by collecting all your client’s financial data, including past accounting software files, spreadsheets, bank statements, invoices, and expenses.
Your clients can also choose answers from pre-filled options, reducing the time and energy needed to give you the necessary information without such a digital platform. Like inventory management, sales tax reporting requires specialized knowledge and skills. Second, the work is demanding; it requires ongoing management of vehicle logs, capital asset activities, and any relevant documentation with sales tax. During the initial consultation process, it is essential to know this to prepare your team for the workload and match the client’s tax timelines. When developing the bookkeeping onboarding checklist, ensure you know your client’s expectations or goals.
Prep for your first client meeting by reviewing the answers received in the new client questionnaire and agreement. Jot down a list of questions and note any applications or software you might need them to grant access to during the meeting. Read our new bookkeeping client checklist guide below, or download the entire list, including links to a worksheet you can copy. First, you need to create a space in your project management workflow for the new client. This could be a new Google Drive folder or Notion page, a board on Trello or monday.com, a new client in your time tracking app, or anything in between. The steps you need to take to add a new client workspace will vary based on your project management tool of choice, so make sure you customize the checklist accordingly.